Guide

Service charge letters, accounts, budgets and invoices: what is the difference?

Understand what each document is for, when it appears, and which figures it can evidence.

  • The purpose of each document. What letters, accounts, budgets, and supplier invoices are designed to communicate.
  • Forecasts and actual costs. Which documents estimate future spending and which record what was ultimately charged or paid.
  • Property, building, and estate scope. How to tell whether a figure relates to your home or to a wider group of properties.
  • The evidence each document provides. What a summary can establish and when more detailed supporting material is needed.
  • What Overcharged can currently review. Which documents fit the present upload journey and which do not yet support a full analysis.