Guide

Who can I complain to about service charges?

See the main routes for raising concerns and the evidence worth keeping as you escalate.

Start with the responsible organisation. How to raise a clear written complaint with a managing agent, landlord, or freeholder.
Use the applicable redress route. How the next destination can depend on who you are complaining about and their complaint scheme.
Understand the tribunal's role. The types of service charge disputes that may require a formal determination rather than complaint handling.
Keep an evidence trail. The bills, accounts, correspondence, dates, and requested outcomes worth recording.
Know when to seek independent advice. When urgency, large sums, limitation issues, or legal proceedings make specialist help important.